Effective Date: [02/09/2026]
Aquila Adventures is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.
By accessing our website or booking a trip, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
1. Information We Collect
1.1. Personal Information
When you book a trip, create an account, or contact us, we may collect the following information:
- Full Name
- Email Address
- Phone Number
- Payment Details (processed securely via our third-party payment processor, Paymob)
- Passport or ID details (if required for certain bookings)
1.2. Non-Personal Information
We may collect non-personal data, such as:
- Browser type and version
- Device information (e.g., operating system, IP address)
- Cookies and usage data
2. How We Use Your Information
We use the information we collect to:
- Process and confirm bookings.
- Communicate with you regarding your trips, inquiries, or updates.
- Improve our website, services, and customer experience.
- Send promotional offers or newsletters (you can opt out at any time).
- Comply with legal and regulatory requirements.
3. Payment Information
When you book and pay for a trip through our website, your payment is processed securely through Paymob, a PCI-DSS compliant third-party payment provider. Paymob allows you to pay using Visa, Mastercard, PayPal, and other supported payment methods.
We do not store your full card number, CVV, or other sensitive payment credentials on our servers. Paymob processes and secures this information directly in accordance with its own privacy policy and security standards.
We may retain limited transaction information – such as payment confirmation, transaction ID, amount, and billing name – for order records, accounting, and fraud prevention purposes, in line with applicable legal and financial regulations.
By completing a payment on our website, you also agree to the terms and privacy policy of Paymob and any payment method provider you select (e.g., Visa, Mastercard, PayPal).
4. Sharing Your Information
We do not sell your personal information. However, we may share your information with:
- Service Providers: Tour operators, guides, or transportation companies to facilitate your trip.
- Payment Processors: Paymob and its supported payment method partners, for secure payment transactions.
- Legal Authorities: If required by law or to protect our legal rights.
5. Cookies and Tracking Technologies
We use cookies to enhance your experience on our website. These cookies:
- Help us understand user behavior.
- Allow us to offer personalized content.
- Enable features such as saved preferences and login sessions.
You can manage or disable cookies through your browser settings, or through our cookie consent tool if available on our site. Note that disabling cookies may affect website functionality.
6. Data Storage and Security
6.1. Your data is stored securely on our servers and protected with industry-standard encryption and security measures.
6.2. Payment information is processed securely via Paymob and is not stored in full on our servers.
6.3. We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your data, subject to legal or contractual obligations.
- Restriction: Request that we limit how we use your data in certain circumstances.
- Objection: Object to our processing of your data for certain purposes, such as direct marketing.
- Data Portability: Request your data in a structured, commonly used format, where technically feasible.
- Opt-Out: Unsubscribe from promotional communications at any time.
If you are located in the European Economic Area (EEA) or UK: we process your personal data based on one or more of the following legal grounds – your consent, the necessity to fulfill our contract with you (e.g., processing a booking), compliance with a legal obligation, or our legitimate business interests. You also have the right to lodge a complaint with your local data protection supervisory authority if you believe your data has been mishandled.
To exercise any of these rights, please contact us using the details in Section 10.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before sharing your information.
9. Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
- Email: info@aquilaadventures.com
- Phone: +201012880083
- Address: Egypt – Red Sea – Hurghada – Arabia St
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
