Effective Date: [04/09/2026]
- Pets are not allowed on our trips.
- Infants under 5 years old travel free; children aged 5-10 are eligible for a half-price ticket.
- Please see Section 4 for our full cancellation and refund policy, including cancellations initiated by us due to weather or safety concerns.
By using our Platform, you agree to our Terms & Conditions. Please read them carefully before making a booking.
1. General Information
1.1 These Terms and Conditions govern the use of the Aquila Adventures website and services, owned and operated by Aquila Adventures.
1.2 By accessing or using the website, you accept and agree to be bound by these terms. If you do not agree, please do not use our services.
2. Services Provided
2.1 Aquila Adventures offers a platform for booking trips and experiences in Egypt.
2.2 All trips are subject to availability at the time of booking.
2.3 We act as an intermediary between customers and service providers (e.g., tour guides, transportation companies).
3. Booking and Payment
3.1 All bookings must be made through our website or authorized channels.
3.2 Payments are accepted via Paymob, our secure third-party payment provider, supporting Visa, Mastercard, PayPal, and other available payment methods.
3.3 Full payment is required to confirm the booking unless otherwise stated.
3.4 Prices listed on the website may be displayed in EUR (€), USD ($), GBP (£), or EGP, depending on your selected currency, and include applicable taxes unless stated otherwise. The final charge will be processed in the currency selected at checkout.
4. Cancellations and Refunds
4.1 Cancellations by You
- Cancellations made 48 hours or more before the trip date are eligible for a full refund.
- Cancellations made between 24-48 hours before the trip date will incur a 50% cancellation fee.
- Cancellations made within 24 hours of the trip, or on the day of the trip, are non-refundable.
4.2 Cancellations by Aquila Adventures
- In the event of unfavorable weather or safety concerns, Aquila Adventures reserves the right to cancel a trip up to one day in advance or on the day of departure.
- If we cancel your trip, you will be offered a full refund or the option to reschedule at no additional cost.
5. Responsibilities of the Customer
5.1 Customers are responsible for providing accurate personal and booking information.
5.2 It is the customer’s responsibility to arrive on time for scheduled trips and adhere to any guidelines provided by the service provider.
5.3 Customers must disclose any medical conditions or special requirements prior to the trip.
6. Limitation of Liability
6.1 Aquila Adventures is not responsible for injuries, losses, or damages that occur during trips.
6.2 While we ensure service providers meet quality standards, we are not liable for their actions or omissions.
7. Privacy Policy
7.1 All personal information collected during the booking process is handled in accordance with our Privacy Policy.
8. Governing Law
8.1 These Terms and Conditions are governed by and construed in accordance with the laws of Egypt.
8.2 Any disputes arising from these terms shall be resolved in the courts of Egypt.
9. Changes to Terms
9.1 We reserve the right to modify these terms at any time. Updates will be posted on this page with a revised date.
9.2 Continued use of the website after changes implies acceptance of the new terms.
10. Frequently Asked Questions
What is your cancellation policy?
Cancellations made 48 hours or more before your trip are fully refundable. Cancellations between 24-48 hours incur a 50% fee, and cancellations within 24 hours of the trip are non-refundable.
What happens if my trip is cancelled due to bad weather?
If Aquila Adventures cancels a trip due to weather or safety concerns, you’ll receive a full refund or the option to reschedule at no extra cost.
Are pets allowed on tours?
No, pets are not permitted on any of our trips.
Do children pay full price?
Infants under 5 travel free, and children aged 5–10 receive a half-price ticket.
What payment methods do you accept?
We accept payments via Paymob, which supports Visa, Mastercard, PayPal, and other major payment methods, in EUR, USD, GBP, or EGP.
11. Contact Information
If you have any questions or concerns about these terms, please contact us:
- Email: info@aquilaadventures.com
- Phone: +201012880083
★ By proceeding with a booking, you confirm that you have read and agreed to these Terms and Conditions.
